Returns & Exchanges
At Proov, we want you to love every piece you wear, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Simply ensure the tags are attached and the garment is unworn to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging, ensuring all designer tags and security seals remain intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your receipt to track the progress of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing